Last updated: 28/08/2026
These Terms and Conditions of Sale govern purchases made through the website massimocolonna.com (the “Website”).
The Website and the products offered through it are operated and sold by:
Massimo Colonna
VIA MANCINI 30, LIVORNO 57127
VAT No.: 02836540357
Email: SHOP@MASSIMOCOLONNA.COM
By placing an order through the Website, the customer agrees to these Terms and Conditions.
1. Products
The Website offers Fine Art photographic prints and, where expressly indicated on the relevant product page, limited-edition photographic works.
The essential characteristics of each work, including dimensions, paper, printing technique, edition size, signature and Certificate of Authenticity, where applicable, are described on the relevant product page.
Every effort is made to represent the artworks accurately. However, the appearance of colours, brightness and tonal values may vary depending on the customer’s monitor, display settings and device. Absolute colour correspondence between a digital display and the physical Fine Art Print therefore cannot be guaranteed.
Such normal differences do not affect the authenticity of the artwork.
2. Limited Editions
Where a work is identified as a Limited Edition, the maximum edition size is stated on the relevant product page.
Each print belonging to a limited edition is assigned a unique number within that edition.
Unless expressly stated otherwise on the product page, the customer is not entitled to request or receive a particular edition number.
Once the declared edition has been completed, no additional copies belonging to that same numbered edition will be produced or sold.
Unless expressly stated otherwise for a particular artwork, Artist’s Proofs (AP) are not additional to the declared edition.
3. Signature and Certificate of Authenticity
Where indicated on the relevant product page, Fine Art Prints are individually signed by the artist and/or supplied with a Certificate of Authenticity.
The Certificate of Authenticity identifies the corresponding artwork and edition.
In the event of a future resale of the physical print, it is recommended that the Certificate of Authenticity remain with the artwork.
Loss of the Certificate does not, in itself, transfer or alter any intellectual property rights relating to the artwork.
4. Prices
All prices displayed on the Website are expressed in euros (EUR).
Applicable taxes and any additional charges will be displayed or communicated as required before the customer places the order.
Shipping costs are calculated according to the destination and are displayed during checkout before the order is submitted.
The prices applicable to an order are those displayed at the time the order is placed, subject to the provisions concerning manifest pricing errors below.
5. Orders and Conclusion of the Contract
The customer selects the desired product, provides the information required at checkout and submits the order using the payment procedure available on the Website.
Before submitting an order, the customer is responsible for checking the accuracy of the products selected, delivery information, billing information and other information supplied.
Following submission of the order, the customer will receive an electronic confirmation.
Orders are processed following confirmation or receipt of payment, according to the payment method selected.
Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.
6. Payment
Payment may be made using the payment methods made available at checkout, including supported card/electronic payment methods and bank transfer where available.
Payment services may be provided by independent third-party payment providers. Massimo Colonna does not directly store the customer’s complete payment-card details where the transaction is processed by such third-party providers.
For bank-transfer orders, processing may be subject to receipt and verification of the payment.
7. Invoicing
An invoice is issued for each order using the billing and tax information supplied by the customer during checkout.
The customer is responsible for providing complete and accurate information necessary for invoicing.
8. Shipping and Delivery
Products are shipped to the destinations made available on the Website.
Estimated delivery times are displayed on the Website and/or during the purchasing process. At present, the Website may indicate estimates such as:
Italy: 7–10 business days
Europe: 7–15 business days
Rest of the world: 10–20 business days
These are estimated delivery times and may be affected by circumstances outside the reasonable control of the seller.
Where consumer law applies, delivery will in any event be handled in accordance with mandatory statutory requirements. Under EU rules, absent a different agreed delivery time, the general rule is delivery within 30 days.
9. International Orders, Customs and Import Charges
Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the authorities of the destination country.
Unless expressly included and collected during checkout, such duties, taxes and import charges are the responsibility of the recipient.
Customers are responsible for checking any applicable import requirements in their country.
10. Delivery Address and Unsuccessful Delivery
The customer is responsible for providing a complete and accurate delivery address.
Where an order is returned because of an incorrect or incomplete address supplied by the customer, or because the customer failed to collect or accept the shipment, reasonable additional costs associated with reshipping the order may be charged to the customer.
This provision does not apply where the failed delivery is attributable to Massimo Colonna, the carrier or circumstances for which the customer is not responsible.
11. Damage During Transportation
If an order arrives damaged, the customer should contact SHOP@MASSIMOCOLONNA.COM as soon as reasonably possible.
The customer is encouraged to retain the packaging and provide photographs showing the external packaging, internal packaging and damaged artwork. This information helps establish the nature of the damage and allows the matter to be handled with the carrier.
This request does not limit or exclude any statutory rights available to the customer.
Where the product is damaged, defective, incorrect or otherwise non-conforming, the matter will be handled in accordance with applicable consumer law.
12. Consumer Right of Withdrawal
Consumers who purchase at a distance and are entitled to the statutory right of withdrawal may withdraw from the purchase within 14 days without giving a reason.
For goods, the withdrawal period generally runs from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, the consumer must communicate an unequivocal decision to withdraw before the applicable deadline.
The communication may be sent to:
SHOP@MASSIMOCOLONNA.COM
The consumer may use the statutory model withdrawal form where applicable, but its use is not mandatory.
13. Returns Following Withdrawal
After communicating the decision to withdraw, the consumer must return the goods without undue delay and, where EU consumer law applies, no later than 14 days after communicating the withdrawal.
Unless otherwise required by applicable law or expressly agreed by Massimo Colonna, the direct cost of returning the goods is borne by the customer.
The customer should package the artwork carefully and appropriately to protect it during return transportation.
The customer may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and condition of the goods, to the extent permitted by applicable law.
14. Refunds Following Withdrawal
Where a valid statutory withdrawal is exercised, all payments that must legally be reimbursed will be refunded without undue delay and within the period required by applicable law.
For EU consumers, this is generally no later than 14 days after the seller is informed of the decision to withdraw. However, the refund may be withheld until the goods have been received back or the consumer provides evidence of having returned them, whichever occurs first.
Where required by EU consumer law, the refund includes the cost of the least expensive standard delivery method offered for the original purchase. Additional costs resulting from the customer’s choice of a more expensive delivery method, such as express delivery, need not be reimbursed.
Refunds will normally be made using the same payment method used for the original transaction, unless expressly agreed otherwise with the customer and provided that the customer does not incur fees as a result.
15. Personalised or Custom-Made Products
The Website may in the future offer products made according to a customer’s individual specifications or clearly personalised.
Where applicable law provides an exception to the statutory right of withdrawal for such products, this will be clearly indicated to the customer before purchase.
A standard Fine Art Print belonging to a predefined edition will not be treated as personalised solely because it is produced following receipt of an order.
16. No Additional Contractual Cancellation Right
Except where expressly stated otherwise, these Terms do not provide an additional contractual right to cancel an order beyond the rights granted under applicable law.
This does not affect any statutory right of withdrawal, cancellation, refund or other mandatory consumer protection.
17. Legal Guarantee and Non-Conforming Products
Consumers benefit from the mandatory legal guarantees provided by applicable consumer law.
For consumers protected by EU/Italian rules, new goods are covered by the applicable legal guarantee of conformity, which is generally two years from delivery.
If a print is defective, damaged, incorrect or otherwise does not conform to the contract, the customer should contact SHOP@MASSIMOCOLONNA.COM.
Nothing in these Terms excludes or restricts rights arising from the mandatory legal guarantee.
18. Manifest Pricing or Technical Errors
Every reasonable effort is made to ensure that prices and product information displayed on the Website are accurate.
If a product is displayed with a manifest and recognisable pricing error resulting from a technical, typographical or other genuine error, Massimo Colonna may, to the extent permitted by applicable law, decline or cancel the affected order.
The customer will be informed promptly and any amount already paid for the cancelled order will be refunded in full.
This provision does not permit arbitrary changes to the agreed price of a validly concluded order.
19. Intellectual Property
Purchasing a Fine Art Print transfers ownership of the physical copy purchased only.
Unless expressly agreed otherwise in writing, all copyright and other intellectual property rights in the underlying photographic artwork remain with Massimo Colonna.
The purchase of a print does not grant the purchaser any licence or right to reproduce, copy, publish, digitise, commercially exploit, create derivative reproductions of, or otherwise use the artwork beyond the rights permitted by applicable law.
20. Resale of the Physical Print
The lawful owner may resell the physical Fine Art Print purchased, subject to applicable law.
Resale of the physical copy does not transfer copyright or any right to reproduce or commercially exploit the underlying artwork.
Where the print was supplied with a Certificate of Authenticity, it is recommended that the certificate accompany the artwork upon resale.
21. Events Outside Reasonable Control
Massimo Colonna will not be responsible for delays caused solely by events outside his reasonable control, such as serious transport disruption, customs delays, natural events, strikes or comparable exceptional circumstances, to the extent permitted by applicable law.
Where such circumstances affect an order, reasonable efforts will be made to inform the customer and complete delivery as soon as reasonably possible.
Nothing in this provision excludes mandatory consumer rights concerning delayed or failed delivery.
22. Complaints and Customer Service
Questions, complaints, return requests and reports concerning damaged or non-conforming products may be sent to:
SHOP@MASSIMOCOLONNA.COM
Customers are encouraged to include their order number and sufficient information to identify and assess the issue.
23. Applicable Law and Jurisdiction
These Terms are governed by Italian law, subject to any mandatory consumer-protection rules that apply to the customer.
Where the customer qualifies as a consumer, nothing in these Terms deprives that customer of mandatory protections or jurisdictional rights granted by applicable national or European Union law.
For transactions not involving a consumer, the courts of Livorno, Italy, shall have jurisdiction to the extent permitted by law.
24. Mandatory Consumer Rights
Nothing in these Terms is intended to exclude, restrict or waive any right that cannot lawfully be excluded, restricted or waived under applicable consumer-protection legislation.
If any provision of these Terms conflicts with a mandatory rule applicable to a consumer, that mandatory rule prevails to the extent of the conflict.
25. Changes to These Terms
Massimo Colonna may update these Terms and Conditions when reasonably necessary, for example to reflect changes to the Website, products, business practices or applicable law.
The Terms applicable to an order are, in principle, those made available to the customer at the time that order is placed, subject to mandatory applicable law.
MODEL WITHDRAWAL FORM
This form may be used by consumers wishing to exercise a statutory right of withdrawal where applicable. Use of this form is not mandatory.
To:
Massimo Colonna
VIA LUIGI MANCINI 30 LIVORNO 57127
SHOP@MASSIMOCOLONNA.COM
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number: ______________________
Goods: _____________________________
Ordered on: ________________________
Received on: _______________________
Name of consumer(s): _______________
Address of consumer(s): _____________
Signature of consumer(s): ___________
(only if this form is submitted on paper)
Date: ______________________________